Return & Refund Policy – Nexora

At Nexora, we strive to ensure that our customers are completely satisfied with their skincare products. If you are not satisfied with your purchase, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The product must be in its original packaging.

• A valid proof of purchase is required.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products

• Damaged products caused by misuse

• Items purchased on sale or clearance

Refunds

For Cash on Delivery orders, approved refunds will be processed via bank transfer within 5–7 business days. Customers must provide their bank account details (account title, account number, and bank name).

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery

• Share clear pictures of the product

• We will offer a replacement or full refund

Exchange Policy

We only replace items if they are defective or damaged. Exchanges for other reasons are not accepted.

Shipping

• Customers are responsible for return shipping costs unless the product is damaged or incorrect

• Original shipping charges are non-refundable

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: nexoraglowup@gmail.com
Phone/WhatsApp: +92 3215992382

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Note: Nexora reserves the right to update or modify this policy at any time without prior notice.